Software maintenance and support agreement smsa for fiery xf. If it is determined that the problem was not related to the supported software, the customer agrees to pay reasonable travel and lodging expenses in addition to sagents standard consulting rates. Take note of these dos and donts when writing a maintenance. Definitions software means all or any portion of simple softwares proprietary software technology accessed or downloaded from a simple softwareauthorized web site or delivered on any media in any format. The term of this maintenance agreement shall commence on the effective date of the master software license agreement, and shall expire when licensee provides written notice to licensor of its intent not to renew or does not pay fees when due pursuant to article 6 of this agreement or article 12 of the master software license agreement. Software maintenance and support deliverables and expectations support services andor software upgradesupdates will be available during the initial or renewal term of this agreement.
Software licence and maintenance agreement standard this is our standardform software licence and maintenance agreement template. Purchased software maintenance and support agreement. Software maintenance and technical support agreement page 2 all other agreements, oral and written, between the parties relating to this agreement. Use this templateformat as a software maintenance agreement form.
This agreement includes all those provisions that you might expect to find in any maintenance agreement for software. For a critical malfunction, vendor will provide an immediate correction which vendor shall then promptly add to the appropriate part of the software for exelon to test. This maintenance agreement shall terminate upon the earlier to occur of i the effective date of a subsequent agreement concerning software maintenance services entered into between licensee and licensor, or ii an event listed in section 17 below. The signature sections in this software maintenance agreement template allow you and the software owner to esign this agreement from your computer, smartphone, or tablet acceptance.
Maintenance services are defined to cover the supply andor application of upgrades and updates to the software being maintained. Software license agreements usually include offerings of services software maintenance and technical support that are essential for the customers effective use of the licensed software. Software support and maintenance agreement basic docular. Model format of software maintenance agreement aapka. This software maintenance agreement agreement is between the licensee receiving this agreement licensee and simple software. This software development agreement sometimes referred to as a master services agreement sets out the terms on which a developer sells and transfers customized software to a client that will incorporate the software into its products, services, or processes.
Subject to the full payment of the software and maintenance fees, technical support shall be provided by telephone, email and via the vendors web site to up to 5 individuals representing the authorized users per organization. Software maintenance agreement templates by seq legal. This software maintenance agreement template provides everything you need to enter into a legally binding agreement for software maintenance services. Free software maintenance agreement free to print, save. Free software maintenance agreement form pdf template.
Service agreement templates like a maintenance agreement should observe proper guidelines to avoid jeopardizing personal agreements. It is intended to cover the provision of software updates and upgrades by a software vendor to customers. The initial term is 12 months from the date the software was first shipped from efi. Road maintenance agreement forms are used mostly by government officials when they need to come to some sort of agreement when certain wornout roads need to be fixed. This agreement may not be modified or altered except by written instrument duly executed by both parties. It includes all of the provisions typically found in this type of document, with a number of optional clauses, but does not have quite the flexibility of the longform premium version. If you need a document that covers support and maintenance, as well as licensing, you should look at our software licence, support and maintenance agreements on. This sample form, a detailed software maintenance agreement document, is for use in the computer, internet andor software industries. Architect agreement template this architect agreement template can be used by a residential architect entering into a contract with a homeowner for redesign of an existing structure. Its great that youre about to sign on a new client. Software development and maintenance agreement templates. Definitions software means all or any portion of simple software s proprietary software technology accessed or downloaded from a simple softwareauthorized web site or delivered on any media in any format.
A scope of work also called a statement of work is generally added as an appendix. Project a more professional image with this attributionfree version of the software licence agreement, available on. This software development and maintenance agreement template may be used to document an agreement between two parties concerning the development of software, where the rights the software will be assigned, and where the developer will provide maintenance services on an ongoing basis. Beginning on the agreement date above the service provider will begin providing maintenance. If the software maintenance and support agreement is not renewed by the licensee before the expiry date of the agreement, the renewal will be subject to the reinstatement terms as stated in clause 8. Model format of software maintenance agreement aapka consultant. A maintenance agreement is a type of agreement that is used as a means of ensuring that a certain place or property will be kept in good condition in exchange for payment for the services rendered. A software license agreement gives a licensee a nonexclusive, nontransferable right to use software. A software as a service agreement or a cloud services agreement is a licensing agreement that grants a subscriber the right to access and use hosted services. As software maintenance agreements go, this one is short, straightforward and. This shortform software maintenance agreement contains the core provisions from our. As software maintenance agreements go, this one is short, straightforward and easy to use. It differs from a software license agreement which gives the licensee the right to a copy of the licensed software.
Software maintenance and technical support agreement. A software license agreement defines how that software can be used and what happens in the event of breach. Software as a service agreement contract standards. Sla template provide a free general purpose service level agreement or sla template that you can use in a variety of situations. Pnmsoft the vendor software maintenance and support. Updates and upgrades are treated separately in the service level agreement, allowing different legal terms to apply to each. Software maintenance agreement free templates by seq legal. This document allows a business to contract its software support services to another business or to an individual. A maintenance agreement is created to emphasize on the services that need to be rendered and the compensation that is due to parties respectively. X2o defines the maintenance releases for a specified software version as. Software maintenance agreement template by businessinabox. These maintenance materials including the software may not be used to increase the licensed number of versions or copies of the software. The software maintenance services should be supplied in accordance with the services level agreement, which is included as a schedule to the main agreement. Subscription software maintenance and support agreement.
Software development and maintenance agreement templates by. The core maintenance services covered are the provision andor application of software updates and upgrades. During the term of this agreement, efi will provide you with tier 1 maintenance, which includes software updates and upgrades for one server license of fiery xf. Software licence agreement free templates by seq legal. Prioris sample software license agreement can help you understand the important terms to include in your software license agreement. The service provider is expected to provide the services to a defined standard eg with reasonable care and skill and may be given. Terms and conditions for software maintenance and support. Standard maintenance services for kwiktag software. Simple softwareauthorized web site or delivered on any media in any format. Mobile application software development and services agreement. Software support deliverables and expectations during the term of this agreement, efi will provide you with tier 1 support, which means telephone, email, and online remote support. Software maintenance agreement template get free sample. Vehicle maintenance agreement forms are forms that are used when vehicles, either of companys or of private persons, need to undergo routine maintenance. For purposes of this agreement, you or your shall refer to the entity entitled to receive maintenance hereunder.
The service provider shall be granted access to any and all necessary printouts as. Purchased software maintenance and support agreement highgear. Software maintenance and technical support agreement sagent technology inc learn more about this contract and other key contractual terms and issues. These are released from time to time at the discretion of x2o. Maintenance services include the provision of software updates and upgrades to the customer. Software maintenance and technical support agreement sagent. At open options, we want to ensure you the best experience our software has to offer, over the life of your system. Software maintenance agreement form software maintenance agreement form text version of. This template comes in basic, standard and premium versions. The suggested obligations in relation to updates and upgrades. Contents of this agreementunder this agreement, the maintenance services are provided in relation to specific, identified software. Pnmsoft the vendor software maintenance and support level agreement sla 1. If youre the one who owns a software support company or youre an independent software contractor, make sure you have a paper trail.
The term of this maintenance agreement shall commence on the effective date of the master software license agreement, and shall expire on the last day of the twelfth 12th month following the effective date. Software licence and maintenance agreement standard docular. Open options strongly recommends that customers renew their maintenance agreement prior to the expiration date, ensuring system continuity, without interruption of continuous system enhancements. Software maintenance during the term of this agreement, vendor will provide the customer with ed patches, bug fixes and releases of the software along with other generally available technical material. At open options, we want to ensure you the best experience our software has to. Just make sure everyone understands the arrangement. It contains important terms that affect you and your use of. Download samples of professional document drafts in word. A software maintenance agreement builds a bridge between your business needs and a software professional. It contains important terms that affect you and your use of the service. The service level agreement template can be downloaded in microsoft word format without the need to register. It is a useful tool in making sure that a facility can continue to work at its highest performance by having the equipment ready and fully repaired. Software maintenance agreement var template download now.
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